Testimonials

"TrackStudio's architecture played a big role in our selection - the use of Hibernate for persistence, broad and consistent remote API coverage, and an intuitive domain model were important to our integration needs. These qualities, along with Maxim's extremely responsive support, put TrackStudio at the top of our list."

"Our company recently downloaded TrackStudio Enterprise and we have been evaluating it for almost two months now. I want to express our appeal for your product as being one of the most feature-rich and well-designed defect tracking products we have located. In addition, your staff in the Web forum has been most helpful during our evaluation, even fixing product bugs that we encountered during the process. Therefore, we have decided to purchase TrackStudio Enterprise." [Eight months later] "Comments:

• The application is consistent. Once you figure out the layout (the top half of the screen is "where you are", bottom half of the screen is what you can do with 'where you are', etc.) everything becomes very quick and easy to navigate.
• We like the hierarchical model. We also like that you apply that model consistently throughout all parts of the product. This makes it much easier to scale our projects as necessary.
• We like the flexibility that you have in Filters. They can be private or public, and they obey the hierarchy just like everything else in the system. For example, we can break our projects into subprojects and make specific filters for each one. Then we can use those filters to drive custom reports for those subprojects, etc.
• The application is fast! Your caching system seems very efficient.
• We like that you use a nice DB abstraction layer like Hibernate (we are loving Hibernate). We had a need for multiple installations of the application and we're using different database engines on each one. :-)
• I could go on, but you get the idea.

Regarding the UI:
It is clean and relatively easy to navigate. The layout is consistent and we like that. Also, the kinds of functionality you provide via standard Web forms and Javascript is superb -- we are regularly impressed with the complexity being presented in some of your forms. Some of the forms take a little getting used to, but I think this is a result of the complexity of the operation, not of bad form design."

"Excellent! I really appreciate your efforts with this issue. We have been using TrackStudio for about 9 months now, and I continue to be impressed with it's design quality and ease of use. TrackStudio is an awesome product and you provide excellent support. Keep up the good work!"

"After extensive testing we decided to use TrackStudio as tracking system for our company for the following reasons (in written order):

• Accessability via web
• Price for unlimited user licenses and support
• Less time to come into the systems philosophy
• Hierarchical task structure to make branches of the tree invisible for users without fitting rights
• Hierarchical user management to give users the necessary rights, but not more than the parent user
• Powerfull user interface with possibility to configure nearly every aspect of the system
• Existing key features of a state of the art tracking system
• Scalability of the system
• Systems flexibility (categories and workflows)
• Very good support

We have compared the system against several freeware/open source tracking tools as well as against some commercial systems, e.g. [another popular issue tracking software] we have tested intensively."

"It is a pleasure to deal with support the obviously has a passion for their product, not to mention a excellent understanding of the workings of that product. Hats off to you!"

"TrackStudio is a low cost and high customization change control system. With multiple workflows, multiple roles and a rich filter and notification tools TrackStudio offer a lot of tuning points to build a real representation of our business and development process.

The easy installation of the stand alone version, its open architecture and the effort and dedication of the TrackStudio human team assure a quiet, controlled and sustained system deployment.

TrackStudio is neither a closed application nor a finished one. Like real change control processes TrackStudio offer a open scheme and with a dynamic and near customer treatment the application is growing in the customers direction. We know where TrackStudio is now, we are planning where we like that it will be for the next release but today we can't imagine where it would be the next year.

About all the other things and more others I only can say that you are doing a big and excellent job. You are added more useful improvements and every day TrackStudio confirm that it was a right purchase for our company."

"My company (or at least my divisional group in my company) has TrackStudio as one of its cornerstones for development tracking. We use it as an extended bug tracker and repository of documents and user requests. In a way, I've set it up to act as a Sourceforge-like site, and so basically it's the reference base for anything anyone might need to find out about our software development project.

The fact that I say this means one very important thing: TrackStudio is so dynamic, it can satisfy the needs of many different projects. Its open-endedness allows for almost limitless customization, and yet it comes ready right out of the box, which is very convenient for making quick solutions. If you're looking for a tool that you hope will address several of your communication, organizational and streamlining needs, I say look no further.

There are a few snags though. If your company isn't used to reporting in a workflow-based environment, the transition to using TrackStudio can be tough. It'll require training for the rest of your coworkers. Also, some aspects of customization can be a bit tricky - setting up practically anything is possible, but unless you're willing to get your hands dirty in the source code (which they provide!), some things just won't be available. The reporting system is a good example of a template in place that doesn't fully offer customization at the top level. If you want charts, chances are you'll be generating a distributed report and manually making the charts in the excel export, or a UserWorkload report if you use the budgeting feature of task reporting (it won't work otherwise).

I still wish TrackStudio would implement some things I could use, but development on it is active and they make good progress - in my 7 months or so of owning a license they've gone through 2 or 3 upgrades, major and minor, that have added functionality making it even better. And, hands down, the best feature of TrackStudio is its customer service. I have to say that without a doubt the service you get with TrackStudio is the best I have ever received, without equal. I have never gone more than 24 hours without an answer to a question or problem I had - and the majority of those within 12 hours. I honestly don't understand how they do it, but then again I'm not complaining!

So even if it's not the application to solve every one of your needs (and I know that you'll have a hard time finding one that will!), I highly recommend TrackStudio for its basic out-of-the-box functionality, its raw customizability, and its development & support base.